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  • + What type of cardstock is used for my order?
    Cardstock types vary between all Pretty in Paper collections and listings; we use several varieties that differ in color, weight and finish. In line with our mission to provide the most luxe products and experience, all cardstock selections are heavyweight and thick (weighing in between 270 - 325 gsm.) You can find information on a specific items cardstock type in the description.
  • + Can I order envelopes only?
    Yes! We are able to fulfill envelope only orders (with or without addressing service), so long as the minimum order requirement is met. Instructions for doing so can be found in each envelopes description box.
  • + Can I buy a specific designs digital file or template?
    The Pretty in Paper Co does not currently sell any of our designs, digital files or templates.
  • + Can I submit a request for a custom order?
    Of course! We love custom orders. Please feel free to reach out to us via the contact form or send us your idea/inspiration at We would be happy to quote your vision!
  • + Does The Pretty in Paper Co design invitation suites?
    Yes! The Pretty in Paper Co currently takes on custom invitations by request only. Brides may view some of our past invitation work on our instagram page. If you find a design or have an idea that you'd like incorporated into a suite, feel free to email us at or reach out via the contact tab. Our team would be happy to assist you with a quote, booking and answer any questions you may have regarding our process.
  • + Do you offer letterpress services?
    Letterpress services are on our to-do list, however it is not a current offering at this time. We recommend signing up for email alerts to be notified of new services and releases! (We wont spam you!)
  • + Do you offer foiling services?
    Foiling services are on our to-do list, however it is not a current offering at this time. We recommend signing up for email alerts to be notified of new services and releases! (We wont spam you!)
  • + Oops! I made an error or need to edit the customized info I submitted.
    No worries! Each order includes two rounds of revisions to ensure it is nothing short of perfect. No additional charge is incurred unless you have already approved your items to print. If you need to reach out for a revision, email us at and reference your order number as soon as possible.
  • + I ordered less than the required minimum order. What now?
    Our minimum order requirement is always specified in the products description. Unfortunately, the platform we utilize does not allow us to block out orders that do not meet our minimum requirement. If you ordered less than minimum req. of a specific item, your order will be refunded in a timely manner. The Pretty in Paper Co will also reach out with an email confirmation. You may also add more items to your cart as a means to reach the 25 item threshhold to push your order through.
  • + When can I expect my proofs?
    We get to work on your order once your purchase is made. Proofs can be expected within 24 - 48 hours after purchase.
  • + How long does it take to receive my order by mail?
    Production time varies by the item purchased and the order size. Typically, you can expect to have your paper goods in-hand in 2 weeks or less. Most listings take between 3 days (small orders) and 10 days (large orders) to complete. The client's choice in shipping method will determine the timeline from there. (P.S. - we ship each and every business day!)
  • + I need my stationery like, yesterday. Any way to speed up the process?
    Yes! We understand that things can pop up last minute. If you need a rush order placed, simply add a *rush order* to your cart prior to checkout. This option can be found in our *add-ons* section. By placing a rush order, the client's order will be conveniently moved to the front of our queue. A proof can be expected within one business day, and items will go to print immediately after approval.

Frequently asked


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